1. Who We Are

Our website address is https://axlearc.com. The Website is operated by Axlearc LLC. For privacy questions or requests, contact support@axlearc.com or call +1 (720) 768-0332.

Business mailing address: Add your accurate business mailing address here if required by applicable law or your payment provider. Do not publish an address unless it is correct and authorized for business use.

2. Information We Collect

Depending on how you use the Website, we may collect the following categories of information:

• Contact information: name, email address, telephone number, and any information you include in a message to customer support.
• Order information: products purchased, order number, billing and shipping address, delivery details, order status, returns, refunds, and related customer-service records.
• Payment information: payment status, transaction references, payment method type, and related fraud-prevention signals. Payments may be handled by a third-party payment processor; we do not intend to store full payment-card numbers or card security codes on our Website.
• Account information: username, account details, saved addresses, and preferences if you create a customer account.
• Technical and usage information: IP address, browser type, device information, pages viewed, referring pages, approximate location inferred from technical data, and interaction or diagnostic logs, where collected by WordPress, hosting, security, analytics, or other enabled tools.
• Information you submit: product reviews, comments, survey responses, or other content you choose to provide, if those features are enabled.

Please do not send passwords, full payment-card details, or other sensitive information through ordinary email or contact messages.

3. How We Use Information

We may use information, as applicable, to:

• process, confirm, fulfil, ship, and support orders;
• communicate about purchases, delivery, returns, refunds, or customer enquiries;
• maintain customer accounts and website functionality;
• detect, investigate, and help prevent fraud, abuse, unauthorized transactions, and security incidents;
• maintain business, accounting, tax, and transaction records;
• understand website performance, troubleshoot errors, and improve our products and services;
• send marketing messages where permitted and where any required consent has been obtained; you can opt out of marketing emails using the unsubscribe instructions or by contacting us;
• comply with legal obligations and enforce our policies.

Where required by applicable law, we rely on an appropriate legal basis for processing, such as fulfilling a contract, complying with legal obligations, legitimate business interests, or your consent.

4. Orders and Payments

When you place an order, information needed to process and fulfil it may be collected through the Website and its store software. This can include your name, email, phone number, billing and shipping addresses, purchased items, order totals, taxes, shipping charges, and order notes you provide.

Payments are processed by the payment method or payment service provider shown at checkout. The provider may collect and process payment details under its own privacy policy and terms. We may receive transaction confirmations, payment status, limited payment-method details, and fraud-prevention or dispute information needed to administer your order. We do not intend to store full card numbers or card security codes on our own Website.

Only list the payment providers that are actually enabled on your checkout. If you use Stripe, review Stripe’s Privacy Policy for details about its processing.

5. Cookies and Similar Technologies

Cookies are small files stored on your device. WordPress and store functionality may use cookies or similar technologies to support essential website features, remember preferences, maintain login sessions, protect the Website, and support cart and checkout functionality.

If enabled, analytics, advertising, social-media, embedded-content, or other third-party tools may also use cookies or similar technologies to measure visits, personalize content, or understand interactions. The exact cookies depend on the plugins and services active on the Website.

You can manage cookies through your browser settings. Blocking essential cookies may affect features such as login, shopping cart, checkout, or saved preferences. Where legally required, we will provide an appropriate consent or preference mechanism for non-essential cookies.

If comments are enabled, the site may offer to save your name, email address, and website in cookies for convenience. WordPress login and editing cookies may also be set for site administrators or registered users. Their names and lifetimes depend on the configuration and plugins in use.

6. Comments and Media

Comments: If comments or product reviews are enabled and you submit one, we may collect the information shown in the submission form, along with your IP address and browser user-agent information for spam detection and site security. An anonymized hash of your email address may be sent to the Gravatar service to check whether you use it. After approval, your profile image may be visible publicly alongside your comment. See the Automattic Privacy Policy.

Media uploads: If the Website permits visitors to upload images, avoid including embedded location metadata (such as EXIF GPS) in those images, because other people may be able to download an image and extract that information. If visitor uploads are not enabled, this section may not apply to you.

7. How We Share Information

We may share relevant information with service providers that help us operate the Website and fulfil orders, such as:

• website hosting, infrastructure, security, and technical support providers;
• store software and website plugins used to manage products, orders, accounts, and checkout;
• payment processors and fraud-prevention providers;
• shipping, fulfilment, and delivery partners;
• customer support, email delivery, and business communication services;
• analytics, advertising, or consent-management providers, if enabled;
• professional advisers, regulators, law enforcement, or other parties when disclosure is required or permitted by law.

We do not sell personal information in exchange for money. Some privacy laws define “sale,” “sharing,” or targeted advertising broadly; if your actual use of advertising or analytics technologies falls within those definitions, update this policy and provide any legally required opt-out controls. Only retain the categories above that reflect your actual service providers and practices.

8. Third-Party Services and Embedded Content

Pages or product content may include embedded material or links from other websites, such as videos, images, maps, social-media content, or payment services. Embedded content may behave as though you visited the third-party website directly. Those providers may collect information, use cookies, or track interactions according to their own policies.

We do not control the independent privacy practices of third-party websites. Review their privacy notices before providing information or interacting with their services. This section applies only to services or embedded content actually used on the Website.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business and financial records, preventing fraud, and meeting legal obligations.

Order, invoice, tax, and transaction records may need to be retained for periods required by applicable law. Customer account information is generally kept while the account remains active, unless deletion or a different retention period is appropriate or legally required. Support messages, comments, reviews, security logs, and other records may be retained for the period needed for their purpose. Actual retention periods depend on the record type, legal requirements, and our configured systems.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No website, internet transmission, or storage system can be guaranteed to be completely secure. You should use a unique password, protect your account credentials, and contact us promptly if you suspect unauthorized activity involving your account or order.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights to request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also be able to object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of certain marketing communications or data uses.

To make a privacy request, email support@axlearc.com with the subject “Privacy Request” and describe what you need. We may need to verify your identity before completing a request. Some information may be retained where required for legal, accounting, security, fraud-prevention, or dispute-resolution purposes.

If you have a customer account or have submitted comments, you may request a copy of personal information associated with you or request deletion, subject to legal exceptions. To stop promotional emails, use the unsubscribe link in the message if available. Transactional messages about existing orders may still be sent when necessary.

12. Children’s Privacy

The Website is intended for a general shopping audience and is not knowingly directed to children who are below the age at which they can provide valid consent under applicable law. We do not knowingly collect children’s personal information in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

13. International Data Transfers

Depending on where you and our service providers are located, information may be processed or stored in countries other than your own, where privacy laws may differ. Where required, we will use appropriate safeguards for international transfers of personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, business practices, service providers, or legal requirements. The “Last updated” date at the top of the page indicates the date of the latest revision. We encourage you to review this page periodically. Where required by law, we will provide additional notice of material changes.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, contact AXLEARC:

• Business name: Axlearc LLC
• Website: https://axlearc.com
• Email: support@axlearc.com
• Phone: +1 (720) 768-0332

Add your accurate business mailing address and any additional contact details required by the laws applicable to your business and customers.