1. Return Eligibility

Unless a different period is required by law or clearly stated for a product, please contact us within 30 days of delivery to request a return. Items should generally be unused, in their original condition, and returned with original packaging, accessories, and proof of purchase where applicable.

Some products may have specific return conditions because of hygiene, safety, personalization, or their nature. Any such restriction should be clearly disclosed before purchase and will apply only where permitted by law. If an item is faulty, damaged, or not as described, contact us even if it does not meet the ordinary change-of-mind return conditions.

2. How to Request a Return

To start a return, email support@axlearc.com with the subject “Return Request” and include:

• Your order number;
• The email address used to place the order;
• The item you wish to return and the reason for the request;
• Photos or other details if the item arrived damaged, defective, or incorrect.

Please wait for instructions before sending an item back. Returns sent without contacting us first may be delayed or may not be matched to your order. We will provide the appropriate return instructions after reviewing your request.

3. Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item arrives damaged, defective, incomplete, or different from what you ordered. Include your order number and clear photos of the item and packaging where possible.

After reviewing the issue, we will explain the available resolution, which may include a replacement, repair, refund, or another remedy required by applicable law. We will not use this policy to limit rights you have under mandatory consumer-protection laws.

4. Items That May Not Be Returnable

Where permitted by law and disclosed before purchase, certain items may be excluded from ordinary change-of-mind returns. Examples can include:

• Items that have been used, opened, or unsealed where hygiene or safety rules make them unsuitable for return;
• Personalized or made-to-order products;
• Digital products or services once supplied, where lawful exclusions apply;
• Items clearly marked as final sale, where that designation is lawful.

These examples are not blanket exclusions. Faulty, damaged, misdescribed, or incorrectly supplied goods may still qualify for a remedy under applicable law. If you are unsure whether an item qualifies, contact us before returning it.

5. Return Shipping

For a change-of-mind return, the customer may be responsible for return shipping costs unless we state otherwise or applicable law requires us to pay. If an item is defective, damaged in transit, or sent incorrectly, contact us before arranging shipment so we can review the issue and explain the appropriate next steps.

We recommend using a trackable shipping service and keeping proof of postage. Unless required by law, we cannot guarantee receipt of an item that is shipped without tracking. Do not send returns to an address printed on a parcel until our support team confirms the correct return instructions.

6. Refunds and Processing Times

Once we receive and inspect a returned item, where inspection is applicable, we will notify you whether the refund has been approved. Approved refunds are generally issued to the original payment method unless applicable law or the payment provider requires another method.

After we submit a refund, the time it takes to appear in your account depends on your bank, card issuer, or payment provider. If the refund has been approved but has not appeared after a reasonable period, contact us and we will review the transaction status.

Where a refund is required by law, we will process it within the legally required timeframe. Any shipping charges or other amounts refunded will be handled in accordance with applicable law and the terms disclosed at checkout.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible with your order number. We will try to stop processing where feasible, but an order may not be cancellable once it has been prepared for dispatch or shipped.

If an order has already shipped, you may need to follow the return process after delivery, subject to your legal rights. Nothing in this section limits any statutory cancellation rights that apply to your purchase.

8. Exchanges and Replacements

If you need a different item or a replacement, contact our support team before sending anything back. Exchanges depend on stock availability and product eligibility. Where an exchange is not available, we will explain any applicable return and refund options.

9. Payment Disputes

If you believe you were charged incorrectly, paid more than once, or have a concern about a refund, please contact us at support@axlearc.com so we can review the order and payment records. You may also contact your bank, card issuer, or payment provider to understand the dispute options available to you.

Contacting us is encouraged but is not a condition of exercising any rights you have with your bank, payment provider, or under applicable law. Please do not email full payment-card numbers, passwords, or security codes.

10. Contact Us

If you have questions about a return, refund, replacement, or cancellation, contact AXLEARC customer support:

• Business name: Axlearc LLC
• Email: support@axlearc.com
• Phone: +1 (720) 768-0332

Please include your order number where relevant. Never send full payment-card details or account passwords by email.