1. Order Processing

AXLEARC processes orders after payment has been successfully authorized. Processing time is separate from transit time and may vary based on product availability, order volume, holidays, or additional order verification.

If an order needs further verification or an item is unavailable, we may contact you using the details provided at checkout. Orders are not considered shipped until they have been handed to the shipping carrier.

2. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery windows, when provided, will be shown at checkout or communicated in your order confirmation. Delivery estimates are approximate, are not guarantees, and may be affected by the carrier, destination, weather, customs, or other events outside our control.

If no delivery estimate is shown at checkout, please contact us before ordering if you need an estimate for a particular destination. We will not represent an unconfirmed delivery timeframe as guaranteed.

3. Shipping Charges and Taxes

Any shipping charges shown during checkout will be displayed before you place your order. Applicable taxes or other charges will be presented at checkout where required and available. If an order may be subject to import duties, customs fees, or taxes collected by the destination country, responsibility for those charges will depend on the checkout terms and applicable law.

Please review your order total before completing payment. We will not promise free shipping unless it is expressly stated for your order or promotion.

4. Tracking Your Order

When tracking information is available, we will provide it by email or through the order information available on our website. Tracking details may take time to activate after a carrier receives a parcel. Carrier tracking pages are operated by third parties and may update with a delay.

5. Delivery Address and Order Details

Please check that your shipping address, contact number, and email address are accurate before submitting your order. If you need to correct an address, contact us as soon as possible at support@axlearc.com. We cannot guarantee changes after an order has entered processing or been handed to the carrier.

If a package is returned because the address is incomplete or incorrect, or delivery cannot be completed for reasons attributable to the recipient, we will contact you where possible to discuss available options. Additional shipping charges may apply where permitted and disclosed.

6. Delays and Delivery Issues

Delivery can be affected by carrier capacity, severe weather, public holidays, customs inspections, incorrect address details, or other circumstances outside our reasonable control. If your order appears delayed, first check the tracking information. If the tracking has not updated for an extended period or the estimated delivery window has passed, contact us and include your order number.

We will review the available information and, where appropriate, work with the carrier to investigate. Any remedy will be handled in accordance with our Return & Refund Policy and applicable law.

7. Tracking Says Delivered, but You Have Not Received It

If tracking shows “delivered” but you cannot locate your package, please check your mailbox, porch, building reception, parcel locker, household members, or neighbors, and contact the carrier if appropriate. Then email us at support@axlearc.com with your order number and tracking details so we can review the issue.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, contact us as soon as reasonably possible. Please include your order number, a description of the issue, and clear photographs of the product and packaging when relevant. Do not send full payment-card details or account passwords.

We will assess the information and explain any available next steps, which may include a replacement, return, or refund in accordance with our Return & Refund Policy and applicable law.

9. International Orders and Customs

For deliveries across borders, customs processing and local import requirements may affect delivery times. The recipient may need to provide information or pay duties, taxes, or fees assessed by the destination authorities, unless the checkout terms state otherwise. AXLEARC cannot control customs decisions or processing times.

Please check local import rules before placing an international order. We will follow applicable consumer protection and other legal requirements.

10. Returns and Refunds

Shipping and delivery questions are handled alongside our Return & Refund Policy. Please consult the Return & Refund Policy page on our website for the applicable return eligibility, time limits, return instructions, and refund process. If the policies appear inconsistent, contact us for clarification; mandatory rights under applicable law continue to apply.

11. Contact Us

If you have questions about shipping, tracking, or delivery, contact AXLEARC customer support:

• Email: support@axlearc.com
• Phone: +1 (720) 768-0332
• Website: https://axlearc.com

Please include your order number in order-related enquiries so we can assist you more efficiently.